Sr. Manager, Laboratory Services - Outreach

JOB SUMMARY

The Senior Manager, Laboratory Services is responsible for providing leadership and oversight for designated operational and management activities in the following areas within the assigned divisions and campuses:  practice, operations, budget planning and management, project management, facility interfaces, as well as internal and external communications. The Senior Manager takes initiative with development, interpretation, and application of departmental policies, budgets, and short and long-range plans. The Senior Manager also promotes and ensures compliance with policies while maintaining quality and best laboratory practices in a cost-effective environment. The Senior Manager, Laboratory Services will provide administrative and technical support necessary to operate a major patient service division.

Scope:  All Laboratory operations performed on a designated UTMB Hospital campus as well as its associated clinics.  The Senior Manager, Laboratory Services has operational control for all Laboratory services performed on their designated division, campus, and clinics in a matrix environment.

The Senior Manager, Lab services will have authority for all technical policies, processes, and procedures—including those that pertain to laboratory personnel and test performance—and for the consultative and support services for the lab division as the Medical Director Designee/Representative. The Senior Manager will perform delegated duties assigned by the division medical director when they are not present, and as requested or directed by the Medical Director.

The Division Medical Director will review the duties performed by the Senior Manager regularly, to guarantee compliance.

Minimum Qualifications:

Bachelor's degree and seven (7) years of Laboratory Experience and must have previous years of leadership, management, and finance. Must fulfill overall qualifications as a General Supervisor under the Clinical Laboratory Improvement Amendment (CLIA).

Preferred Qualifications:

• Experience in laboratory outreach, including client engagement and business development.
• Proficiency in laboratory financial management, including budgeting, cost analysis, and revenue optimization.
• Knowledge of laboratory billing processes and regulatory compliance.
• Proven track record in client relations, sales, and contract negotiations within a laboratory setting.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Certification from either the American Society of Clinical Pathologist (ASCP), American Medical Technologists (AMT), or the American Board of Histocompatibility and Immunogenetics (ABHI) or equivalent certification.

Preferred Qualifications:

Master’s in business or health care administration

ESSENTIAL JOB FUNCTIONS

• The Senior Manager is available 24 hours a day, 7 days a week to provide supervision and review of delegated duties from the division medical director.
• In collaboration with staff, department managers, assistant/directors, and VP, HS Operations, leads, designs, and implements efforts to improve operational performance.
• Enhances operational effectiveness, emphasizing cost containment without jeopardizing patient care priorities, improvement, innovation, or quality of care.
• Assists in new program/service development on their Lab division and impacting the Pathology and Laboratory Services Department.
• Gathers data and leads the department’s quality assurance and improvement plan to achieve a defined level of quality and appropriateness of quality care services.
• Ensures that areas of responsibility are managed according to the Laboratory accreditation and regulatory agencies.
• Creatively identifies opportunities for improvement in all aspects of the service areas.
• Facilitates patient flow communication and problem resolution.
• Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.
• Works with projects to a timely resolution and completes assignments according to agree upon deadlines and updates the appropriate persons of the progress of the project(s) as appropriate.
• Assists with accreditation processes.
• Responsible for recruitment, hiring, payroll, orientation, training, supervision, evaluation, competency assessment, coaching, disciplinary action and/or termination process of divisional employees.
• Manages the work of laboratory personnel engaged in performing routine and specialized technical procedures, including planning laboratory work, evaluating work performed and handling procedural and technical laboratory problems.
• Develops, revises, and implements policies and procedures. Interprets departmental and hospital policies and assures compliance.
• Ultimately responsible for ensuring that the laboratory division functions with the appropriate level of staff to guarantee an efficient operation.
• Prepares technical reports reflecting volume of work, procedures utilized and test results; coordinates the preparation of reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Ability to work independently within established guidelines, apply problem-solving skills, meet deadlines, and meet urgent patient, provider, and system needs.
• Analyzes, evaluates, and takes appropriate actions to resolve system issues with leaders throughout the organization.
• Responsible for the fiscal management of divisional budgets to include labor resources, reagents/consumables, capital equipment, and contribution margin expectations.
• Manage the inventory and supply ordering for the division.
• Ensures staff comply with requirements for continuing education and verifies documentation for departmental records.
• Performs routine laboratory procedures/tests as needed.
• Responsible for maintaining compliance with regulatory accreditation standards.
• Adheres to internal controls established for department.
• Adheres to all safety protocols in each laboratory area
• Performs related duties as required