HCSS User Provisioning Analyst (Service Desk)

JOB SUMMARY:

This position will be a member of the Information Services Access Management team, which is the gatekeeper for the Identity Management system, facilitating account and user provisioning for a variety of applications in accordance with the controls that govern information security.

ESSENTIAL JOB FUNCTIONS:

· Responsible for creating accounts to grant access to various applications systems. This includes adding, modifying and removing users’ access on a number of applications in accordance with the controls that govern Information Services-Access Management.

· Responsible for user access management, user provisioning, and troubleshooting user issues de-provisioning and maintenance of technical security controls for multiple applications.

· Research, analyze and provide solutions to routine issues with general direction for components of a system or application.

· Collaborates with ISO (Information Security Office) to ensure that access management is working within the established security guidelines and is in adherence to the UT System policies and Texas Administrative Code.

· Ensures required approvals are obtained before granting user access to an application or data.

· Identify, design and implement improvements for efficiency and enhanced security for work processes.

· Assist in the development of processes to monitor and assess security compliance practices, monitor logical access and participate in internal audits to determine if security objectives, processes and controls are effectively applied, maintained and performed as expected.

· Provides analysis and prepare system documentation for access to existing and proposed procedures.

· Completes audit request that come in from campus, UT Systems and other external entities.

· Manage customer expectations to resolve access related issues to a very large and diverse client population.

· Collaborate with ITIM Administration to assist in addressing issues and modifying workflows as required.

· Assist in coordinating security implementation of system upgrades.

· Provide customer support by participating in weekly on-call rotation, responds to and address emergency access issues.

· Review and confirm work processes are documented and revised in a timely manner.

· Collaborate with groups with complex access issues.

· Adheres to internal controls and reporting structure.

MARGINAL OR PERIODIC JOB FUNCTIONS: 

· Performs related duties as required.