JOB SUMMARY:
Manages, coordinates, and directly supports administrative, business management, and staff activities within a Human Resources department. Performs responsibilities independently, exercising sound judgment and initiative to ensure continuity and efficiency across administrative and operational functions.

ESSENTIAL JOB FUNCTIONS:

• Develops and maintains the HR department website using HTML.
• Identifies opportunities to improve work processes and operational efficiency.
• Analyzes and standardizes procedures to enhance effectiveness and consistency.
• Prioritizes and manages daily work assignments to meet departmental objectives.
• Contributes ideas and recommendations for continuous process improvement.
• Supports cross-training efforts and collaborates with team members to enhance overall performance.
• Coordinates and supports HR-related programs and projects across departments.
• Serves as a primary point of contact for incoming communications, delivering professional, customer service-focused support.
• Responds to employee and candidate inquiries, including questions related to FMLA cases, and ensures inquiries are accurately documented and routed to the appropriate personnel for resolution.
• Provides timely, courteous, and accurate information while addressing general HR-related questions.
• Follows up on sensitive customer and candidate issues to ensure satisfactory resolution.
• Processes travel arrangements, registrations, and membership dues in compliance with established guidelines.
• Adheres to internal controls, policies, and reporting structures.
• Partners with HR departments to identify, document, and implement best practices for HR Shared Services functions, and to resolve process inefficiencies.
• Maintains accurate documentation related to customer interactions and case management activities.

MARGINAL OR PERIODIC JOB FUNCTIONS:

• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic knowledge of Human Resources principles and employment law.
• Ability to build effective partnerships and develop an understanding of business needs and priorities.
• Strong verbal and written communication skills.
• Developing presentation and facilitation skills.
• Demonstrated ability to influence and support customers at a moderate level.
• Strong analytical, problem-solving, and critical-thinking skills with the ability to manage multiple priorities and make decisions with minimal guidance.
• Maintains composure and professionalism in high-demand or time-sensitive situations.
• High attention to detail and strong issue resolution capabilities.
• Ability to maintain a high level of confidentiality when handling sensitive information.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Demonstrated initiative in developing leadership and supervisory skills.