Desktop Support Specialist (On-site, Wed 1am-7:30am, Thurs-Sat 7pm-7:30am) - ITS-Operations
Minimum Qualifications:
Associates degree or equivalent in related field and no experience required.
Job Summary:
Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.
Job Duties:
- Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines
- Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment.
- Troubleshoot printer issue calls.
- Provide customer assistance using directory services and remote access tools.
- Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers.
- Adheres to internal controls and reporting structure.
Knowledge/Skills/Abilities:
Experience Supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC and Laptop Hardware in an enterprise environment.
Salary Range:
Work Schedule:
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
