Coordinator II - Regional Women’s Services & Pediatrics (RWSP) Administration

The UTMB Health Regional Women’s Services and Pediatrics program is seeking a compassionate and proactive Patient Navigator to support pregnant and recently pregnant women in accessing timely, coordinated care across our clinics.

Minimum Qualifications:

Associate's degree or equivalent; 3 years related experience. 

Job Description:  

To manage activities for a project or program.

Key Responsibilities:

• Serve as a primary point of contact for patients, providing direct verbal communication and guidance throughout their care journey.
• Assist with scheduling, referrals, and overcoming barriers to care.
• Build trusting relationships with patients through strong interpersonal skills and cultural sensitivity.
• Travel between clinic locations as needed to provide in-person support (this is not a remote position).

Preferred Qualifications:

• Experience in patient advocacy, case management, or social work.
• Fluency in Spanish strongly preferred to better serve our diverse patient population.
• Excellent communication and organizational skills.
• Ability to work independently and collaboratively in a fast-paced healthcare environment.

Job Duties:

Coordinator II will coordinate resources through interdisciplinary collaboration to achieve optimal patient outcomes. Coordinator II will serve as an educator and clinical resource for patients and their families.

• Undergo approximately one month of training at UTMB Galveston & complete required internal certification. 
• Travel to assigned clinic; may include travel to clinics in Galveston, Beaumont, Orange and surrounding areas. 
• Confirm patient vaccination status (with patient family, ImmTrac, EMR, etc.), determine eligibility, and obtain informed consent. 
• Counsel patients about the importance and safety of the HPV vaccination.
• Determine eligibility for the federal Vaccines for Children Program and Medicaid; instruct families on this benefit. 
• Collect contact information for patient and close acquaintances who can reach them. 
• Administer vaccinations safely and properly as assigned.
• Help to obtain and store vaginal swabs. 
• Arrange transport to Galveston for specimens. 
• Accurately document/communicate interventions and measurements in patient clinic record. 
• Check clinic records to update contact information as needed. 
• Set up phone and text reminders for the patient/patient family in their preferred language for all appointments. 
• Build Hospital Account Record (HAR) for every follow-up appointment, checking Medicaid eligibility and insurance status. 
• Schedule/reschedule appointments as needed. 
• Personally call patient/patient family to reschedule appointments; send letters when patients cannot be reached. 
• Maintain accurate records of all patients approached and number of vaccines received. 
• Collect high-quality data using patient enrollment forms and EMR systems. Accurately enter and validate data in an electronic database using all data collected at UTMB, and from ImmTrac, and update daily. 
• Work with clinic personnel to display materials on HPV vaccination in the waiting rooms. 
• Staff outreach events to promote the project and bring greater awareness of the HPV vaccine to the community. 
• Attend all educational sessions and maintain sign-in sheets to track attendance. 
• Assist with pre and post testing of educational sessions 
• Monitor CDC information to make sure patient education materials are current. 
• Attend weekly team meetings.
• Perform other duties as assigned. 
   

Salary Range:

Commensurate with experience.

Schedule:

Full-time - Monday through Friday, 8am to 5pm. Will travel to different RWSP locations.

Join us in making a meaningful impact on the health and well-being of women and children across our region. Apply today and help us deliver care with compassion, dignity, and excellence.