Telecommunicator - University Police Department (Galveston)

Minimum  Qualifications:

Must be 18 years of age and have a high school diploma or equivalent.

One year experience in customer service or related field.

Applicants must successfully complete a Public-Safety Telecommunication (PST) Test using the CritiCall software. The Police Department will administer this testing. 

Pass a comprehensive background check conducted by the Department of Justice (DOJ) as a condition of employment.

Must be a licensed Texas Telecommunicator or achieve such licensure within one year of employment by passing an extensive character and background investigation and the successful completion of the 40-hour Basic Telecommunicator Course (#1013) and the Crisis Communications Course (#2120) as mandated by the Texas Commission on Law Enforcement (Texas Administrative Code Rule 217.2). 

Must have a current, nationally recognized Cardiopulmonary Resuscitation (CPR) certification (TCOLE 3845 or equivalent), within one month of employment.

Must maintain Telecommunicator License by taking a minimum of 20 hours of continued training every two years, which must include Cardiopulmonary Resuscitation (CPR) certification (TCOLE 3845 or equivalent) and Cardiac Emergency Communications (#786).

Job Summary:

To provide rapid response to law enforcement agencies or any other emergency needs and give directions, information, or other aid.  A Telecommunicator is "a person acknowledged by the Texas Commission of Law Enforcement (TCOLE) and employed by or serving a law enforcement agency that performs law enforcement services on a 24-hour basis who receives, processes, and transmits public safety information and criminal justice data for the agency by using a base radio station on a public safety frequency regulated by the Federal Communications Commission or by another method of communication.”

Department Mission Statement:

The University of Texas Medical Branch Police Department strives to provide protection and service in a courteous manner to the faculty, staff, students, patients, and visitors of UTMB in conformance with the Regents Rules and Regulations, UTMB policies, or federal, state, or local laws and ordinances. The Department also implements programs that are aimed at preserving the assets of UTMB.

Salary Range:  

$40,000 Annually - $55,000 Annually.

Specific Job-Related Duties:

• Dispatch, speaking clearly and distinctly. Correctly type calls for service in CAD. Answer multi-phone lines clearly and distinctly. Perform simultaneously CAD/phones/alarms with accuracy. Monitor intrusion and fire alarms, criminal history, and data entry. Analyze situations quickly and accurately taking effective action.
• Dispatches officers by radio to situations, including emergencies, requiring police response.
• Maintains records of incoming calls and police/patrol activities.
• Communicates with other emergency first response agencies (police, fire, ambulance).
• Operates various computer terminals including the Computer Aided Dispatch System.
• Completes appropriate reports.
• Adheres to internal controls established for the department.
• Initiates the Emergency Notification System during emergency events and coordinates activities with Monitoring Services during a hurricane or long-term emergencies, as well as monitoring weather and other appropriate conditions during crisis and catastrophic events.
• Monitors, acknowledges, and processes responses to door contact alarms, duress alarms, intrusion alarms, fire alarms, and video security feeds across  campus and  dispatches law enforcement officers or other emergency responders.

Work Schedule:

UTMB Police Department is a 24/7 full-service police agency and provides 24/7 police security services to UTMB owned, rented, and leased property. Police staff is assigned to work varying shifts based on seniority to cover 24/7 police service areas and shift periods.  

Police Telecommunicators work in an enclosed secured communications environment. They must be willing to work assigned shifts, which may include day shift, evening shift, or overnight midnight shifts, and be willing to work in adverse weather conditions.

Knowledge/Skills/Abilities:

• Proficient in typing and spelling 
• Communication Skills
• Multi-Tasking Skills
• Customer Service Skills
• Ability to problem solve and communicate.

Physical Demands:

Police Telecommunicators will be required to:

• Occasionally - Stand, Walk, Reach, Lift/Carry 10 lbs to 50 lbs, push/pull 10 lbs to 50 lbs
• Frequently - Lift/Carry up to 10 lbs, push/pull up to 10 lbs
• Continuously - Sitting, Use Computer/keyboard