System Analyst II - Galveston (Laboratory Information Systems (LIS) Generalist)

JOB SUMMARY:

To provide intermediate analysis and documentation of existing hospital and administrative procedures and recommend alternative procedures for improvement of work flow, either manual or automated, maximizing productivity and controlling costs.

REQUIRED EDUCATION / EXPERIENCE:

Bachelor's degree or equivalent in related field and three years related experience.

Preferred Qualifications

• Preferred qualifications include experience supporting Laboratory Information Systems (LIS) across multiple laboratory areas, with a strong understanding of general laboratory operations and workflows.
• The ideal candidate will have generalist experience supporting areas such as Chemistry, Hematology, Microbiology, Blood Bank, Anatomic Pathology, Molecular, Point of Care, Outreach, and Specimen Management.
• Experience with Epic Beaker or other LIS platforms is preferred, along with knowledge of laboratory interfaces, instrument connectivity, result routing, order build, test maintenance, troubleshooting, validation, and operational support.
• The candidate should be able to work collaboratively with laboratory leadership, technical staff, IT teams, vendors, and operational stakeholders to support system stability, workflow efficiency, and compliance requirements.

MAJOR DUTIES / CRITICAL TASKS:

•    Plans the study of current departmental systems.
•    Gathers and organizes information on system including present operating procedures.
•    Analyzes data and considers all available solutions, either manual or automated.
•    Organizes and documents study and prepares recommendations for implementation of new systems.
•    Conducts operational effectiveness reviews.
•    Conducts preliminary survey of vendor solutions.
•    Adheres to internal controls established for department.
•    Performs related duties as required.

Additional Duties: LIS Operations
•    Provide daily operational support for LIS-related issues, requests, and troubleshooting across multiple laboratory departments.
•    Support test build, maintenance, order/result workflows, routing rules, labels, reports, and interface-related activities.
•    Assist with validation, testing, documentation, and implementation of new LIS functionality, upgrades, interfaces, instruments, and workflow changes.
•    Work with laboratory staff, IT teams, vendors, and operational leaders to investigate and resolve system or workflow issues.
•    Monitor and support laboratory interfaces, instrument connections, middleware, result delivery, and electronic order/result transmission.
•    Participate in LIS change control, issue tracking, service request management, and follow-up through completion.
•    Maintain accurate documentation for system changes, testing evidence, downtime procedures, and operational support processes.
•    Support regulatory, compliance, quality, and audit-related activities related to LIS workflows and system functionality.
•    Assist with user access, security requests, training support, and communication of LIS updates or workflow changes.
•    Provide support for outreach, reference lab, point-of-care, and hospital-based laboratory workflows as needed.
•    Participate in on-call, after-hours, weekend, or downtime support coverage as required for LIS operations.
•    Perform other related duties as assigned to support laboratory information systems, operational continuity, and patient care.