Senior Epic Information Services Manager - ITS-Clin Inpatient/Specialties

Minimum Qualifications:

Bachelor's degree or equivalent in a related field and seven years of experience.

Preferred Qualifications:

• A minimum of 3 years of personnel management experience is preferred.

• Experience with support of: Epic Clin Doc, Orders, ASAP, Stork, HOD, Rover, Bugsy, OpTime, Anesthesia, HIM modules is preferred but not required.

Job Summary:

Responsible for the development, management, and security of information systems, daily operations of departmental personnel, process improvement, change management for growth and enhancements, and project management for new system implementations. Works in collaboration with leaders in Information Technology Services (ITS) and other divisions across the enterprise to support the departmental and institutional strategic plans.

Job Duties:

Manages multiple Epic Application teams responsible for supporting: Epic Clin Doc, Orders, ASAP, Stork, HOD, Rover, Bugsy, OpTime, Anesthesia, HIM across UTMB. Responsible for the development, management, and security of information systems, daily operations of departmental personnel, process improvement, change management for growth and enhancements, and project management for new system implementations. Works in collaboration with leaders in Information Technology Services (ITS) and other divisions across the enterprise to support the departmental and institutional strategic plans.

• Assists ITS leadership in the development, review, and maintenance of strategic and operational plans for information technology tools and usage, including a long-term vision of information systems.

• Coordinates with ITS leadership on the planning, design, development, and implementation of new application systems, and the maintenance of existing systems.

• Assists with annual budgeting for operational and capital expenses and ensures cost effectiveness.

• Leads large strategic projects and manages project budgets and resources to ensure timely completion.

• Manages multi-faceted efforts and resources interdependently.

• Provides effective project management for all assigned initiatives.

• Meets with customers to define scope of projects and user needs.

• Prepares reports to inform leadership of project status and any deviation from project goals.

• Manages ITS staff by recruiting, training, mentoring, promoting, disciplining, and coaching employees, communicating job expectations, and evaluating their performance.

• Identifies problematic processes and implements process improvement initiatives.

• Works and interacts closely with cross-functional teams to build collaborative working relationships with internal and external customers to support the institution’s vision.

• Demonstrates the ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups.

• Identifies functional and technical aspects of issues and integrates appropriate resources to meet business requirements.

• Recognizes and clears obstacles in the path of success for respective team(s).

• Coordinates and participates in resource procurement activities such as search committees, interviews, RFIs, RFPs, and contracts for various technical resources, applications, and staff as required

• Audits systems and assesses their outcomes.

• Serves as an Audit and Compliance liaison for Information Services as needed.

• Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.

Knowledge/Skills/Abilities:

• Ability to manage remote teams as equally and effectively as onsite teams, while maintaining the cohesiveness of functioning as one team.

• Ability to mentor staff and constructively influence staff and team morale.

• Strong knowledge of clinical, business, and/or financial applications and processes.

• Assists ITS leadership with recommendations on organizational structure planning and decisions.

• Proven managerial and leadership abilities with a solid record of accomplishment in

• healthcare information technology.

• Must be able to effectively communicate at all organizational levels, understand the institution’s vision, mission, and goals, and translate them into information technology initiatives.

• Exhibits the highest values of excellence, respect, integrity, and innovation.

• Adept and comfortable working with executives, physicians, other clinicians, academic leaders, and research faculty.

• Energetic, assertive, self-confident, and creative.

• Excellent presentation skills, verbal and written.

• Ability to thrive in a changing environment.

• Effective problem-solving skills.

• Ability to analyze and evaluate data and make appropriate decisions/recommendations.

• Ability to foster a strong, collaborative working environment.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial Remote, onsite as needed. Monday through Friday, 8am to 5pm, and on-call support for staff as needed. Occasional weekend work to support system upgrades or special projects. Primary remote, onsite to support implementations and to meeting with customers/team, as needed.