Patient Placement Coordinator (3pm to 11pm) - Patient Placement Center

Minimum Qualifications:

Associate’s degree or two (2) years of related experience.

Preferred Qualifications:

Two (2) years of experience directly related to patient placement
 

Job Summary:

The Patient Placement Coordinator collects and analyzes data on patient admissions, 
transfers, and bed availability in specified clinical areas to improve patient care and maximize bed 
utilization.

Job Duties:

• The Patient Placement Coordinator facilitates throughput from all admission sources via 
  appropriate bed placement.

• Identify and assign beds for all admissions from various access points including: the Emergency 
  Department, Day Surgery, Ambulatory Clinics, pre-admission and same day admissions, from 
  home, transfers from ICU, as well as interfaculty hospital direct admissions through the Transfer 
  Center.

• Responsible for facilitating patient assignments and communicating regularly with the Clinical 
  Operations Administrator (COA) on all bed placement need issues so that they can address 
  promptly. 

• Perform data entry of patient accounts, including but not limited to, correct admission source, 
  admit reason, correct treating service/team, correct admitting and attending faculty, and 
  resident, as well as correct admission status.

• Enters admission status orders into the EPIC electronic medical record.

• Answers calls and provides high-level customer service in all interactions with internal and 
  external customers.

• Maintains patient confidentiality regarding access to patient and other clinical information via 
  email, computer, and fax.

• Addresses concerns of patients and provides service recovery and escalates issues to 
  appropriate chain of command as needed.

• Enters bed request and bed assignment information into the ED EPIC Track Board for prompt 
  communication of bed placements.

• Monitors census and bed clean status in the Bed Tracking system and coordinates request for 
  STAT cleans as required. 

• Provides the department Business Operations Manager or designee updates regarding placement 
  needs. 

• Can cross-function to facilitate interfacility transfers in the absence of the Transfer 
  Coordinator to ensure interfacility transfer referrals as well as transfers from the Emergency 
  Department are in compliance with EMTALA regulations.

• Prioritizes and completes all work in an accurate, effective, and efficient manner.

• Participates in team meetings/activities and supports the philosophy and goals of the 
  team/department.

Knowledge/Skills/Abilities:

Must be able to work in a high-stress environment and manage multiple competing work 
priorities.

Salary Range:  

Actual salary commensurate with experience.

Work Schedule:

Evening shift: 3 pm to 11 pm.