Nursing Program Coordinator - Patient Navigation & Support (Galveston)

ESSENTIAL JOB FUNCTIONS

• Reports directly to UTMB Patient Navigation and Support Director.
• Interfaces with faculty and the health care team regarding patient compliance and prescribed care; assists with referrals; supports patients’ identified health care needs across the continuum of care; shares patient feedback with the health care team.
• Ensures patients’ health care needs are addressed in a timely manner, including appointments, testing, referrals etc.
• Serves as a single point of contact for the patient to provide individualized attention as far as coordination of all appointments, tests, treatments, specialty visits, and hospitalizations as indicated; guides patients and their loved ones across the continuum of care in both acute and ambulatory care settings.
• Demonstrates excellent oral and written communication skills; communicates effectively and professionally with patients, families, and staff.
• Answers phone and triages patient calls, schedules appointments and interfaces with various departments regarding patient satisfaction when indicated.
• Promotes teamwork and monitors patient satisfaction on behalf of Health System management through inpatient complementary visits, interfacing with Medical team, Nursing, Ambulatory Operations, Care Management and Patient Services’ Advocacy if indicated.
• Anticipates patient needs as well as any potential barriers to care; takes the appropriate course of action according to approved guidelines, protocols and pathways for timely access to care.
• Coordinates the receipt of outside medical information and distributes to appropriate personnel.
• Possesses knowledge of computers, other computer-related equipment, and computer applications as related to the duties and responsibilities of the job, including proficiency in Outlook 365, Word, Excel, Access and Epic electronic medical record system.
• Excellent interpersonal skills; works effectively in a team environment.
• Serves as a resource/subject matter expert for patient/family education, including language-specific materials.
• Assists patients with verbal and written recommendations about what they may wish to discuss concisely with the physician(s)/health care team members.
• Maintains knowledge of UTMB and community services/resources available to patients.
• Demonstrates a high level of productivity and dependability.
• Job requires 24/7 departmental accountability as deemed necessary by Patient Navigation and Support Director. 

Marginal or Periodic Functions:

• Protects self, co-workers, and patients by following policies and procedures to prevent the spread of blood-borne and /or air-borne diseases.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.