Health Unit Coordinator - TDCJ Telemetry Med/Surg

EDUCATION & EXPERIENCE:
 Minimum Qualifications:

• High school diploma or equivalent.
• Completion of an accredited Unit Coordinator/Clerk program, or one-year related job
   experience/college course work.

JOB DESCRIPTION:

To support the daily operation of a patient care unit through clerical support to the health-care team.

ESSENTIAL JOB FUNCTIONS:

• Performs receptionist/secretary activities for assigned area embodying the Principles of Service:
  
• Greets patients, guests, and staff in a courteous manner. 
  
• Interacts with and provides services for patients and their families, appropriate to the 
  specialty and age of the patient (as defined in the Unit Addendum). 
  
• Utilizes professional telephone etiquette at all times.
• Promptly answers telephones and intercoms.
  
• Accurately routes call and message to the appropriate individuals or departments. 
  
• Uses basic computer skills and printing equipment to retrieve and process appropriate clinical information from the hospital information system.
  
• Promptly processes electronic mail and messages, i.e.: transmits, receives, and acknowledges them; prints hard copies of incoming mail or messages, or routes them to other terminals as designated; enters dates, time, and identifying data related to mail and messages into an index of electronic files or documents.
  
• Maintains bulletin boards, unit manuals, and files so they are current and in correct order.
  
• Posts flyers in designated areas.
  
• Sorts and distributes incoming unit mail, placing it in the appropriate place/mailbox.
  
• Maintains accurate logs and records.
  
• Organizes and prioritizes various aspects of work.
  
• Promptly and accurately enters and retrieves information through the Hospital Automated System.
  
• Practices positive guest and peer relations:
  
• Consistently communicates in an effective and courteous manner.
  
• Directly addresses or reports and seeks assistance in dealing with guest/customer complaints/concerns.
• Establishes and maintains a positive rapport with patients/families, other guests, other departments, and peers.
  
• Maintains unit Medical Records as outlined by UTMB policies and procedures:
  
• Assures that medical records are properly assembled in universal chart order, filed, maintained and repaired. This includes thinning and organizing long stay charts.
  
• Notifies appropriate individuals of orders, admissions, transfers and discharges within 5 minutes of event, as appropriate.
  
• Is proactive with follow up to ensure ancillary services are provided as ordered