Electrical Maintenance Customer Service Manager - BOF -Central (Galveston)

Minimum Qualifications:

Bachelor’s degree and five years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services.

Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP), Certified Healthcare Facility Manager (CHFM), or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services.

If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participation in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP within two years after their hire date

Preferred Qualifications:

• Ten (10) years of facilities experience
• Five (5) years of facilities leadership experience
• Experience with UT System Deferred Maintenance Planning
• Experience with managing service contracts within the UT System
• Experience leading electrical maintenance teams in a healthcare, research, higher education, or large institutional campus environment.
• Experience managing emergency power systems, generator maintenance programs, automatic transfer switches, switchgear, UPS systems, electrical distribution equipment, and related service contracts.
• Experience coordinating electrical shutdowns, utility interruptions, emergency repairs, preventive maintenance, and contractor-performed electrical work in occupied mission-critical facilities.

Job Summary:

Responsible for providing leadership of collaborative efforts within Property Services (Physical Plant Maintenance Department). Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman-level craftsmen in the maintenance and repair of specialized equipment and systems at UTMB. This position has major decision authority for equipment selection and installation methods on projects, from minor renovation/repairs in a business office to major construction of new healthcare, research, and/or academic/business facilities.

Job Duties:

This assignment has primary operational responsibility for assigned electrical maintenance work groups and electrical service contracts, including oversight of generator maintenance, emergency power support systems, electrical distribution reliability, electrical preventive maintenance, outage coordination, and contractor-performed electrical work. The position provides leadership to ensure electrical systems are maintained, tested, documented, and repaired in a manner that supports patient care, research, academic, and business operations. Lead and manage assigned electrical maintenance personnel responsible for maintenance, repair, testing, troubleshooting, and support of institutional electrical systems.

• Lead and manage assigned areas in such a way that supports quality patient care, student success, research advancement, revenue growth, and a positive customer experience.
• Manage the generator maintenance contract and related emergency power service agreements, including contractor coordination, schedule oversight, service quality, documentation, follow-up, and issue escalation.
• Provide operational oversight of emergency power systems, including generators, automatic transfer switches, paralleling gear, fuel systems, load bank testing, preventive maintenance, corrective maintenance, and related documentation.
• Coordinate electrical shutdowns, utility interruptions, planned outages, emergency repairs, and restoration activities with customers, leadership, contractors, maintenance shops, and affected departments.
• Ensure electrical preventive maintenance activities are planned, scheduled, completed, documented, and followed up appropriately through Maximo or other approved systems.
• Monitor electrical system reliability, recurring failures, aging equipment, and deferred maintenance needs; escalate risks that could affect patient care, research operations, safety, compliance, or business continuity.
• Support electrical infrastructure planning by providing operational input on equipment condition, maintainability, standardization, replacement priorities, serviceability, and project turnover requirements.
• Provide leadership and quality assurance of assigned areas to ensure proper maintenance, service delivery, and compliance with institutional standards.
• Perform all human resource-related actions for your assigned team.
• Perform all business services-related actions for your assigned area.
• Provide subject-matter expertise in construction, operations, and planning as needed.
• Support institutional events to ensure their success.
• Manage institutional deferred maintenance reporting data.
• Serve as an E1 team member (ride-out or recovery) for disaster/hurricane response.
• Participate in the manager on-call rotation for evening and weekend coverage.
• Adheres to internal controls and reporting structure.
• Performs related duties as required. 
   

Decision-Making Responsibility:

• Maintenance Customer Service Managers are permitted to make the necessary decisions and therefore are responsible for:
• Departmental budget decisions.
• Maintain daily operations.
   o   Deploy personnel, equipment, and contractors to make the necessary repairs to facilities.
• On-Call responsibilities.
   o   Deploy personnel, equipment, and contractors to make the necessary repairs to facilities to restore operations in emergency responses.
• Schedules.
• Supplies.
• Administering discipline and coordination with HR.
• Communication with Leadership, internal, and external customers.

Working Environment/Location of Position:

• Hospital (including a prison hospital), clinical, laboratory, academic, and/or office environments.  
• May be exposed to such occupational hazards such as communicable diseases and harmful chemicals.
• Exposure to areas under construction.
• Exposure to electrical rooms, generator yards, switchgear rooms, emergency power equipment, automatic transfer switches, UPS equipment, electrical distribution equipment, and areas where energized electrical systems may be present.
• May coordinate or observe work involving emergency generators, transfer switches, electrical panels, switchgear, temporary power, load banks, and other specialized electrical infrastructure.
• Must follow institutional electrical safety, lockout/tagout, contractor safety, outage coordination, and utility interruption procedures. Usual working conditions found in craft shops and mechanical rooms.
• Exposure to adverse weather conditions or temperature extremes.
• Exposure to electrical/mechanical hazards.
• Proper safety and precaution must be closely observed when operating and repairing specialized equipment and systems.
• Climb ladders and stairways and work on building rooftops at high elevations.
• Work in confined spaces such as ceilings, under-floor crawlspaces, and manholes.
• May be required to work extended hours or rotating shifts.
• BSL3, BSL3E, and BSL4 bio-containment level laboratories.

Other:

Specific job requirements or physical location of some positions allocated to this classification may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. The successful candidate may be required to pass a Department of Justice security clearance.

Salary Range:

Actual salary commensurate with experience.