EHR Clinical Apps Support Specialist (Partial Remote) - ITS-Clin EHR Support
Minimum Qualifications:
Associate’s degree in related field and two years related experience. Must possess sufficient educational background and experience to begin clinical applications analysis, support, and/or programming. An equivalent combination of education and experience relevant to the role may be considered for this position.
Preferred Qualifications:
- Experience with an Electronic Health Record System is a positive attribute along with PC hardware/software knowledge.
- Experience working in an IT Helpdesk environment utilizing remote support tools and a ticketing system.
This position is responsible for providing support and implementing technology solutions to resolve
Job Duties:
- Provide end user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis.
- Respond to end user support assistance for the UTMB Electronic Medical Record System via telephone, system shadowing application, or onsite at clinics or hospitals.
- Assist end users with optimizing system functionality onsite in clinics and hospitals.
- Assist in classroom setting as proctor or instructor.
- Assist analysts with application and printer testing.
- Assist with end user support onsite for rollout and implementations delegated by leadership.
- Demonstrate excellent communication and documentation skills.
- Ability to self-motivate, prioritize work, and lead as well as work within a team.
- Efficiently function in face-to-face communication or virtual environments with medical personnel.
Knowledge/Skills/Abilities:
- Understanding of computers and office applications.
- Understanding of medical workflows and terminology.
- Able to communicate effectively verbally and in writing.
- Ability to work productively remotely when needed.
- Able to walk long distances between and within buildings.
Work Schedule:
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.