EHR Clin Apps Analyst - ITS-Diagnostic Systems

Minimum Qualifications:

Bachelor’s degree in related field and one-year related experience. Must possess sufficient educational background and/or experience to perform clinical applications analysis or programming. An equivalent combination of education and experience relevant to the role may be considered for this position.

Preferred Qualifications:

• Information Technology background with experience troubleshooting workstations, applications, and related technical components.

• Experience supporting clinical applications and associated clinical workflows.

• Experience with medical diagnostic imaging workflows or applications, such as Radiology, Cardiology, or Ophthalmology.

• Experience with PACS, VNA, or other medical imaging and clinical systems.

• Experience with healthcare application integrations, including DICOM, HL7, interfaces, or third-party applications such as AI solutions.

Job Summary:

This position is responsible for the design, configuration, implementation, maintenance, and support of clinical applications of basic to medium complexity. Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing basic to intermediate analysis and documentation of business and management problems to formulate clinical applications requirements. Assists in providing solutions to routine problems utilizing more efficient operational procedures, workflows, and technology solutions.

Job Duties:

Provide application support, analysis, and system administration for enterprise imaging and ancillary clinical systems, including PACS, CPACS, VNA, and AI applications. Work with clinical departments including Radiology, Cardiology, Gastroenterology, Otolaryngology, Ophthalmology, and others, along with ITS teams and vendors, to support reliable clinical technology and workflows. Develop knowledge of supported applications, workflows, and technical components to assist with troubleshooting, testing, maintenance, and 24x7 on-call support.

• Support and maintain enterprise imaging and ancillary applications such as Philips IntelliSpace PACS, Philips ISCV, GE MUSE, ScottCare OneView, VersaCare, and other supported systems.

• Troubleshoot, resolve, or appropriately escalate incidents and service requests while meeting established service levels.

• Assist with application configuration, system administration, maintenance, testing, upgrades, and implementations.

• Participate in integrated testing with Epic Radiant, Epic Cupid, and other Clinical ITS teams.

• Collaborate with Technical Services, Desktop Support, interface teams, vendors, and other ITS resources to resolve technical issues.

• Provide onsite support at hospital and clinic locations as needed.

• Develop and maintain application, troubleshooting, and support documentation.

• Assist with user training and workflow support.

• Participate in projects and application improvement initiatives as assigned.

• Provide strong customer service and maintain effective relationships with clinical and technical stakeholders.

• Participate in 24x7 on-call support and perform additional duties as assigned.

This role requires strong problem-solving, communication, customer service, and teamwork skills, with the ability to develop technical and clinical application knowledge through experience and training.

Knowledge/Skills/Abilities:

• Knowledge of basic information technology concepts, including workstations, applications, networks, servers, and system interfaces.

• Ability to troubleshoot applications, workstation, connectivity, and workflow issues using logical problem-solving techniques.

• Ability to learn and support clinical applications, medical imaging systems, and associated workflows.

• Understanding of healthcare technology concepts and interoperability standards such as DICOM and HL7 is preferred.

• Strong analytical and problem-solving skills with the ability to identify, document, troubleshoot, and appropriately escalate technical issues.

• Ability to work collaboratively with clinical users, ITS teams, vendors, and other technical resources to coordinate issue resolution.

• Strong verbal and written communication skills with the ability to communicate technical information effectively to both technical and non-technical users.

• Strong customer service and interpersonal skills with the ability to build effective working relationships with clinical and operational stakeholders.

• Ability to organize and prioritize multiple incidents, service requests, projects, and assigned responsibilities while meeting established deadlines and service levels.

• Ability to develop and maintain technical documentation, troubleshooting procedures, and application support materials.

• Ability to work independently within established procedures while recognizing when issues require escalation or assistance from senior technical resources.

• Ability to participate in testing, application upgrades, implementations, and other technical or operational initiatives.

• Ability to provide onsite support at multiple clinical locations and participate in scheduled 24x7 on-call support.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial Remote, onsite as needed. Monday through Friday, 8 am to 5 pm, and as needed on occasion.