Coordinator II, Psychiatry/Behavioral Science (Partial Remote)
Minimum Qualifications:
Associate's degree or equivalent; 3 years related experience.
Job Description:
To manage activities for a project or program.
Job Duties:
- Process incoming TCHATT referrals, including consents, guardianship documents, and scheduling.
- Manage EPIC schedules to ensure accurate appointment scheduling for TCHATT patients.
- Verify all patient demographics and enter the information into the Tray data management system.
- Maintain TCHATT referral logs and appointment data.
- Answer TCHATT calls while multitasking to schedule appointments and assist callers with their needs.
- Serve as an information resource for patients, clinicians, team members, and school personnel by providing accurate information.
- Help troubleshoot any issues related to patient appointments.
- Ability to manage multiple tasks simultaneously while remaining calm and finding solutions in stressful situations.
- Assist in training and mentoring new employees.
- Responsible for maintaining a high level of knowledge in patient registration activities.
- Proficiency in EPIC.
- Provide exceptional customer service.
- Demonstrate proficiency in computer applications such as Excel, Word, and Outlook.
- Show the ability to work independently.
- Complete other program duties as assigned.
Salary Range:
Commensurate with experience.
Schedule: Partial Remote
EQUAL EMPLOYMENT OPPORTUNITY:
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
